This course describes in first-person accounts true-to-life situations you encounter daily in your job. The characters in each story are instantly recognizable: patients who are uncooperative, lash out in anger or fear, withdraw into depression, or behave manipulative. You will learn how to win them over with ingenious techniques suggested by your colleagues. You’ll find •Clinically Challenging Patients • Noncommunicative Patients • Emotionally Demanding Patients • Patients with Problem Families •Patients with an Altered Self-Image